Pluralistic multi-agent decision support system: a framework and an empirical test

Recent research in decision support systems (DSSs) has focused on building active cooperative intelligent systems. Research in agent-based decision support is a promising stream in this direction. This paper proposes a framework for a pluralistic multiagent decision support system (MADSS). The distinguishing feature of the proposed approach is its organization around human decision making process. The framework builds upon the decision support pyramid with agents organized into groups according to the phases of the problem solving model. We outline the design principles and develop architecture for MADSS. The framework is illustrated through an investment MADSS prototype. The results of the empirical test are presented. # 2003 Elsevier B.V. All rights reserved.